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Report lost property and make a request

  • Recht und Verbraucherschutz 



    	    

		    
If you have found or lost something, for example an ID card, keys, rucksack or valuables, you can report this to the lost property department.

		    


                					    

						    

							    Competent Department
						    

						    
					    

                        
					    

						    

							    Basic information
						    

						    

							    

								    
You are obliged to report any lost property with a value of more than EUR 10.00. The report must be made immediately, i.e. as quickly as possible. The report of a found or lost item includes details of the place and time of the find or loss as well as a description of the found or lost item that is as accurate as possible. 

Lost property whose value does not exceed EUR 10.00 does not have to be reported. However, the finder has the right to hand in these finds to the responsible office.  

Lost property does not include 


  • Deposited items (this includes items that have been given to a third party for safekeeping and have not been collected).
  • Borrowed or
    
 
    • disposed of items that were deliberately left behind or thrown away.
  • Animals living in the wild / wild animals
  • Cash left in the cash dispenser of an ATM.
    
 
    • Normally, this money is automatically withdrawn and therefore cannot be "found" by another person. It must be delivered to the bank concerned immediately.

Lost property is: 


  • Items that have an owner and have been lost. Lost items are items that have gone missing not only temporarily without the owner's will.
  • Stolen items that have been lost or thrown away by the person stealing them.
  • Animals, such as pets and farm animals
    
 
    • The responsible office is the animal shelter in Hemmstraße. If you have found an animal, you should contact the animal shelter directly and report the find there. It will then usually be taken to an animal shelter for further care.

If you have lost something or are looking for something, you should provide your contact details so that you can be notified if necessary. As the finder, you are entitled to the found item (acquisition of ownership) or a finder's fee under certain circumstances. 

In the event of loss, you can obtain a certificate of loss for insurance purposes from the Lost Property Office. 

The Lost Property Department is obliged to keep lost property for at least 6 months. 

Loss of items in BSAG and Deutsche Bahn vehicles or facilities: 


  • If you lose items in vehicles or facilities of the transport companies, please contact the respective passenger service directly.
  • The contact details of the BSAG lost and found office can be found under "Further information" - "Where can I find out more?" - "BSAG lost and found office".
  • You can reach the Deutsche Bahn lost property service under "Further information" - "Where can I find out more?" - "Deutsche Bahn lost property service".
								    

									    Requirements
  • You have found something that does not belong to you and is worth more than EUR 10.00.
  • You are missing something and can no longer find it.
								    
What documents do I need?
    
    
  • Lost and found report        
    • Further evidence, if necessary, for example:
      
 
      • Identity card
      • duplicate key
      • IMEI number for smartphones and laptops
    • 
    
  • Your contact person in the lost property department will tell you which documents must be enclosed for further processing.        
    • Confirmation of the police theft report, if applicable
    •