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Ombudsman at the Office for Social Services




    	    

		    
If you have any questions about the Office for Social Services or general problems with the office, the ombudsmen are the right people to contact. You will receive advice and assistance and can offer criticism and praise.

		    


                					    

						    

							    Competent Department
						    

						    
					    

                        
					    

						    

							    Basic information
						    

						    

							    

								    
The Office for Social Services ("AfSD") has two ombudsmen to whom citizens can turn if: 


  • You have general problems with the AfSD, for example if you have complaints or criticism.
  • you need general assistance in dealing with the Office for Social Services.
  • you would like to inform the AfSD about social grievances.

The ombudsmen are not responsible for processing specialist procedures. Citizens who need specific information on ongoing procedures should first contact the responsible caseworker. The ombudsmen can also assist in finding the responsible caseworker.

								    

									    Requirements
There are no special requirements for contacting the ombudsmen. However, it should be noted that the ombudsmen are only responsible for general issues. They cannot provide information on ongoing proceedings or make decisions on them.