FreeCard

Procedure

The FreiKarte will be sent unsolicited by post based on the data from the registration authorities, the security code 3-5 working days later. The card must be activated online on the FreiKarte website or via the FreiKarte app. The corresponding link can be found under "Further information".

If you are unable to activate the FreiKarte yourself, the FreiKarte project team will help you activate it. All you have to do is call them and give them your card number and security code. You can reach the project team via the citizens' hotline on +49 421 361-0.

Every month, newborns and children and young people who have moved into the area automatically receive a FreiKarte by post based on the data provided by the registration authorities. 3 to 5 working days later, they also receive the security code by post.

More information

Credit balance

The card is already topped up with 60 euros. The new credit for the year 2025 will be automatically loaded onto the FreiKarte on 01.01.2025.

The FreeCard automatically loses its validity on 01.01.2026. The credit can be used until 31.12.2025.

The FreeCard cannot be topped up with your own credit.

Relocation

If you have moved house and it will be a long time before your re-registration date at the Citizens' Service Center, the FreiKarte project team can send a new FreiKarte to your new address and block the old card. To do this, you must send a confirmation of residence and the full details of the child/children (old and new address, date of birth) to the project team. If you have moved to Bremen and are waiting for your registration appointment at the Citizens' Service Center, the procedure is similar. In this case, the project team requires a confirmation from the landlord and the complete details of the child/children (new address, date of birth). You can send the documents and information to the FreiKarte project team by e-mail or in writing by post.

Loss of the card

If you lose your card, you can request a replacement card via the FreiKarte website or the app.

Please note: A maximum of two replacement cards will be issued and only if there is at least €10 credit left on each card.