You are here:

FreeCard


Frequently asked Questions

  • The FreiKarte is a credit card that the state of Bremen gives to all children and young people whose primary residence is in Bremen or Bremerhaven. Children and young people can use the FreiKarte to pay for admission to participating leisure facilities, such as the cinema, swimming pool, theater or museum in Bremen and Bremerhaven. The card is topped up with 60 euros for the year 2024 and will automatically be topped up again with another 60 euros in 2025.

  • The FreiKarte is sent automatically by post to all children and young people up to the age of 18 who live in Bremen or Bremerhaven. Anyone who moves to Bremen and re-registers regularly will receive the FreiKarte with a delay. Anyone who is born in Bremen in 2024 and 2025 will also receive the FreiKarte a little later after notification by the registry offices.

  • The new FreiKarte will arrive in the post around May 28. The security code to activate the card will also arrive in the post around June 1. Then you can get started. Please note that the postal service may take longer to deliver in some cases. Please wait a few days before contacting us!

  • You can find all the places in Bremen and Bremerhaven where you can pay with the FreiKarte under the menu item "Who's taking part?". You can also find all participating establishments in the FreiKarte app.

  • Yes, the list of participating facilities is constantly being expanded. As soon as we gain new partners for the project where you can use your card, we will be happy to inform you by newsletter.
    If you use the app, we will also inform you about new facilities there.

  • You can use the FreeCard to pay for admission to the places listed under "Who's taking part". Where you need special equipment, such as for ice skating or bouldering, you can also pay for the rental with the card. In places where you are not allowed to bring in your own food and drinks, these can usually also be paid for on site with the card. If you wish, you can also use the FreeCard to pay for admission for an accompanying adult. Each facility decides for itself whether certain offers or special rates, such as family tickets, can be paid for with the card

  • Instead of paying with cash, you swipe the FreiKarte through the card reader and the amount is deducted from your credit. The sales staff on site will also be happy to help you with any questions.

  • Before paying, please ask the sales staff whether mixed payment is possible, i.e. whether you can pay part with the FreiKarte and the rest with cash, for example. Whether this is possible depends on the facilities.

  • No. It is not possible to top up the FreeCard with your own credit.

  • The card was produced in Europe, in Sicily to be precise, and is made from recycled PVC.

  • No. However, if you are only allowed to use an offer when accompanied by an adult, you can also pay for admission for this person with the FreeCard. But only if you want to. The staff at the participating facilities have been made aware that payments with the card should only be made in conjunction with the person authorized to use the card.

  • It is not intended to be used by public institutions such as schools. With the FreiKarte, children and young people up to the age of 18 should be able to organize their leisure activities according to their personal wishes and use the credit at various leisure facilities depending on their individual interests.

  • A 1-to-1 transfer of the 60 euros is not possible; the card is not transferable. However, anyone who does not need the 60 euros can of course still use the card for themselves and either donate the money saved or simply invite underage friends to use the card when visiting the leisure facilities.

  • You can find the app for Android in the Google Play Store and the app for iOS in the Apple Store.

  • No, anyone can use the basic functions of the app. However, you can only use the full range of functions once you have added your free card.

  • You can add the free card to the app via "Add". This will automatically activate the card once you have given your consent. You will need the card number and the security code. You have received both by letter. The card number can also be found on the back of the card under the barcode.

  • Your smartphone is probably using an outdated operating system. At least version 9 is required for Android and at least version 16.6 for iOS.

  • Check whether there are any updates for you. This may be due to an old version of "Google Chrome", for example. Update Chrome.

  • The "FreiKarte" app requires access to your device's camera in order to read the FreiKarte barcodes. You must grant access in your settings.

  • No, the app does not have a payment function. It provides you with all the information about your FreiKarte and your credit at any time. What's new is that you can use the app to track when and where you have redeemed how much credit. It is now also easier to request a replacement card directly via the app.

  • The app offers the option of managing several cards at the same time. Simply add all cards with the respective card numbers and security codes. We recommend giving the cards names so that they can be kept apart.

  • As the system only updates itself once a day, you can always see the credit balance and the status of redemptions from the previous day. The respective date of the display status is also always shown in the app.