FreeCard

The FreiKarte is a credit card that the state of Bremen gives to all children and young people whose primary residence is in Bremen or Bremerhaven. Children and young people can use the FreiKarte to pay for admission to participating leisure facilities, such as the cinema, swimming pool, theater or museum in Bremen and Bremerhaven. The card is topped up with 60 euros for the year 2024 and will automatically be topped up again with another 60 euros in 2025.

The FreiKarte is sent automatically by post to all children and young people up to the age of 18 who live in Bremen or Bremerhaven. Anyone who moves to Bremen and re-registers regularly will receive the FreiKarte with a delay. Anyone who is born in Bremen in 2024 and 2025 will also receive the FreiKarte a little later after notification by the registry offices.

All children and young people under the age of 18 with their first place of residence in Bremen or Bremerhaven receive the FreiKarte. If you meet the requirements, have been registered for 2 months or longer and have still not received the card, please contact us using the contact form on the website. We are sorry for any delivery errors. We will have to block the FreeCards lost in the post, produce new cards and personalize them. This process may take some time. We ask for your patience.

If you have just received your FreeCard, please wait another week. The security code will be sent with a time delay. If you still have not received the letter with the security code, please get in touch with us using the contact form on the website.

You can find all the places in Bremen and Bremerhaven where you can pay with the FreiKarte under the menu item "Who's taking part?". You can also find all participating establishments in the FreiKarte app.

Yes, the list of participating facilities is constantly being expanded. As soon as we gain new partners for the project where you can use your card, we will be happy to inform you by newsletter. You can subscribe to this on the FreiKarte website.
If you use the app, we will also inform you about new facilities there.

You can use the FreiKarte to pay for admission to participating facilities. If you need special equipment, such as for ice skating or bouldering, you can also pay for the rental with the card. In places where you are not allowed to bring in your own food and drinks, these can usually also be paid for on site with the card. If you wish, you can also use the FreeCard to pay for admission for an accompanying adult. Each facility decides for itself whether certain offers or special rates, such as family tickets, can be paid for with the card

There may be various reasons why your FreiKarte is not working. Please make sure that the card is accepted locally or that there is enough credit to issue it. Mixed payments (FreiKarte and cash or giro card payments) are not possible everywhere. If all the options mentioned so far do not work, try the FreiKarte again at another leisure facility. If it does not work there either, please contact us.

The current balance on the FreiKarte can be viewed either on the website freikarte.bremen.de or in the FreiKarte app under "Redeem".

The card number and security code are required for this. Please note the date that shows you the status in the app. The app loads the payments with a time delay, so you will not see payments that have just been made immediately.

If you lose your free card, you can request a replacement card via a button on the homepage of www.freikarte.bremen.de or via the FreiKarte app. You will need your card number and the security code. The card number can be found on the letter with which the card was sent to you. Please note: A replacement card will be issued a maximum of 2 times.

We will then block your lost card and produce a new card for you with your remaining credit. It will take around 6 weeks for you to receive the replacement card by post.

If you lose your free card, you can request a replacement card via a button on the homepage of www.freikarte.bremen.de or via the FreiKarte app. You will need your card number and the security code. The card number can be found on the letter with which the card was sent to you. Please note: A replacement card will be issued a maximum of 2 times.

We will then block your lost card and produce a new card for you with your remaining credit. It will take around 6 weeks for you to receive the replacement card by post.

We will be happy to ensure that the cardholders get their card back. Send us the card by post to the following address:

Bremen Senate Chancellery

Family Card Project Office

Am Markt 21

28195 Bremen

Or hand it in directly at the reception desk of the town hall at the address given above. Opening hours are from Monday to Friday from 8 am to 12:30 pm and from 2 pm to 4:30 pm.

Before paying, please ask the sales staff whether mixed payment is possible, i.e. whether you can pay part with the FreiKarte and the rest with cash, for example. Whether this is possible depends on the facilities.

No. It is not possible to top up the FreeCard with your own credit.

Unused credit expires on 31.12.2024. Please keep the card in a safe place: It will be automatically recharged with a new 60 euros on 01.01.2025.

No. However, if you are only allowed to use an offer when accompanied by an adult, you can also pay for admission for this person with the FreeCard. But only if you want to. The staff at the participating facilities have been made aware that payments with the card should only be made in conjunction with the person authorized to use the card.

It is not intended to be used by public institutions such as schools. With the FreiKarte, children and young people up to the age of 18 should be able to organize their leisure activities according to their personal wishes and use the credit at various leisure facilities depending on their individual interests.

A 1-to-1 transfer of the 60 euros is not possible; the card is not transferable. However, anyone who does not need the 60 euros can of course still use the card for themselves and either donate the money saved or simply invite underage friends to use the card when visiting the leisure facilities.

You can find the app for Android in the Google Play Store and the app for iOS in the Apple Store.

No, anyone can use the basic functions of the app. However, you can only use the full range of functions once you have added your free card.

You can add the free card to the app via "Add". This will automatically activate the card once you have given your consent. You will need the card number and the security code. You have received both by letter. The card number can also be found on the back of the card under the barcode.

Your smartphone is probably using an outdated operating system. At least version 9 is required for Android and at least version 16.6 for iOS.

Check whether there are any updates for you. This may be due to an old version of "Google Chrome", for example. Update Chrome.

The "FreiKarte" app requires access to your device's camera in order to read the FreiKarte barcodes. You must grant access in your settings.

No, the app does not have a payment function. It provides you with all the information about your FreiKarte and your credit at any time. What's new is that you can use the app to track when and where you have redeemed how much credit. It is now also easier to request a replacement card directly via the app.

The app offers the option of managing several cards at the same time. Simply add all cards with the respective card numbers and security codes. We recommend giving the cards names so that they can be kept apart.

As the system only updates itself once a day, you can always see the credit balance and the status of redemptions from the previous day. The respective date of the display status is also always shown in the app.