Consumer complaint

You can inform us about this.
We will then follow up on your information.
If you have purchased spoiled food, for example, you can also hand it in to us. Please contact us beforehand. It is important that you can tell us when and where you bought the food. This is easiest if you also have the receipt with you.
Do you have any health complaints and suspect that these are the result of eating food in restaurants, canteens, snack bars or similar establishments? Please inform us as soon as possible, as this will give us the chance to find remnants of the food components that are not yet on the market in the establishment concerned, which we can have tested.
Depending on the severity of your symptoms, you should of course not fail to consult a doctor. In very urgent cases and at weekends, we can be contacted via the police.

Requirements

The more precise the information you can give us, the more targeted our investigations, checks and measures can be. Please take some time to gather all the important information about your complaint in advance. Our colleagues on the phone will then guide you through a list of questions, which you can then answer much more easily. Important questions include the type of product/problem, when it occurred, when the food was purchased and the like.