Consulting request for a purchase order received in the context of public procurements in the supplier cockpit

Procedure

If purchasers require additional information on one or more of your products, they can send you a consultation request.

• As a supplier, you receive a message about the existence of a consultation request via the Supplier Cockpit.
• If the request reaches you via other communication channels, you create a consulting case in the Supplier Cockpit.
• After logging in to the Supplier Cockpit via your user account, you will receive further information about the consultation request and, if applicable, access to the shopping cart template, if one was sent.

Legal bases

• § 34 Abs. 2 Bundeshaushaltsordnung
• § 63 Abs. 1 Bundeshaushaltsordnung
• § 34 Abs. 2 Landeshaushaltsordnung
• § 63 Abs. 1 Landeshaushaltsordnung

More information

Communication between you and purchasers can still take place outside the supplier cockpit.

Notes on data protection: Consultation requests contain personal data. To prevent this data from being permanently stored in the Supplier Cockpit, it will be deleted after 4 - 6 weeks. This time limit does not apply to consulting requests from the catalog system.