Consulting request for a purchase order received in the context of public procurements in the supplier cockpit
If you as a supplier have a valid framework agreement with the public administration, you can advise on call-off from the framework agreement on your product catalog. As a supplier, you will receive a request for advice if purchasers require additional information from you about a product.
Basic information
Ordering parties from the public administration can submit consulting requests to you and ask you for advice.
If purchasers require additional information on one or more of your products, they can submit a consultation request to you. You receive the incoming consulting requests (via interface) via the supplier cockpit or via another channel from the ordering party. Consultancy requests that reach you outside the supplier cockpit can be transferred manually to the supplier cockpit. In this case, you have the option of creating a consulting case in the Supplier Cockpit. In the Supplier Cockpit, you receive a consultation request in purely textual form or additionally with a shopping cart template created by the purchaser. A shopping cart template is a shopping cart created by the purchaser for which the purchaser requires advice. All consultation requests are bundled and clearly displayed in the supplier cockpit.
A consultation request can reach you in all phases of procurement: during requirements determination, in the ordering process, and in the follow-up phase. In some circumstances, the option "no order without consultation" is provided, so that you first receive a consultation request for (complex) products before they may be ordered.
Another reason for receiving a consultation request may be the specific design of an order. The purchaser can then, for example, request additional information from you about the features, functionality, quantity, configuration or composition of the products.
In addition, you can be involved in the ordering process for consultation if the information stored in the catalog is not sufficient for the orderer.
Requirements
- You must have a valid framework agreement with the public administration.
- To use the Supplier Cockpit, your company must have an account in the "Unified Business Account".
- To use the Supplier Cockpit, you need an ELSTER organization certificate.
