Change PIN number for the electronic ID card / eID card

Procedure

Would you like to use the online ID function of your valid ID card or eID card for other public services, but have forgotten your PIN number? Then you need to replace your existing PIN number with a new one.

The change of PIN number can only be requested in person.

Replacing your PIN at one of the BürgerServiceCenters

• You do not need an appointment for this. Please use the express counters without an appointment.
• BürgerServiceCenter Mitte Express counter opening hours:
  Mondays and Thursdays from 07:30 to 17:00, Tuesdays and Fridays from 07:30 to 12:00 and Wednesdays from 07:30 to 13:00.
• BürgerServiceCenter Nord Express counter opening hours:
  Mondays from 7:30 a.m. to 4:30 p.m., Tuesdays to Fridays from 7:30 a.m. to 11:30 a.m.
• BürgerServiceCenter Stresemannstrasse Express counter opening hours:
  Mondays from 08:00 to 17:00, Tuesdays to Fridays from 07:00 to 12:00.
• Select a 6-digit PIN number from numbers of your choice on site, which you enter at a change terminal.
• The PIN number will be saved on the valid ID card or eID card you brought with you. You can then use the functions of the AusweisApp immediately.

Legal bases

• § 27 Abs 2 Personalausweisgesetz (PAuswG)

More information

Information on the online ID card functions activated with the PIN code can be found in the ID card portal. You can find the link under "Further information" - "Where can I find out more?".